Customer Service
If you have any questions and are not able to find the answers below, please feel free to email us at info@pratimawellness.com.
RETURNS
PRATIMA Skincare may be eligible for a full refund if within 14 days of original purchase and have used less than 1/3 of the product. There is no refund for shipping costs, no exchanges, and we cannot accept any used or unused skincare products after 14 days.
Unopened herbs may be returned for a full refund within 7 days of receipt. Any opened or used herbs are not eligible for a return. Bio-magnetic products are final sale. There is no refund for shipping costs and we cannot accept any used or unused herbs after 14 days.
For returns, please send an email with your order number, items you are returning, and reason for return to info@pratimawellness.com. We will issue you a Return Merchandise Authorization (RMA #) along with return instructions. You are welcome to use any mail provider of your choice. Your account will be refunded once we have received your return shipment.
FOR DAMAGED OR MISSING PRODUCTS
If your product is missing or arrives damaged, immediately call 855-PRATIMA (772-8462) . For damaged products, Do NOT discard the box nor any contents for possible USPS inspection. Failure to keep all contents of the package may invalidate a refund or replacement. If an item is missing, immediately call or email info@pratimawellness.com to notify us.
LOST OR MISSING PACKAGES
If your package shows a USPS delivery confirmation but you are unable to locate it, please reach out immediately to: info@pratimawellness.com or call 855-PRATIMA (772-8462) and we will be able to assist you. Any order reported lost or missing 15 days after delivery receipt will not be eligible for a replacement, refund or resolution.
ORDER PROCESSING
In practicing safe social distancing and enhanced sterilization measures across our small-batch manufacturing and fulfillment facilities, orders may require extended processing time of up to 5 business days. We appreciate your patience and support while we work diligently to ensure the safety and quality of your order.
We apologize, but currently we are unable to process and ship orders outside of the United States.
SHIPPING & HANDLING
FREE GROUND SHIPPING is offered on all orders over $100, not including sales tax. Free shipping offers are not valid on Alaska, Hawaii or Puerto Rico orders.
STANDARD GROUND SHIPPING takes approximately 5–7 business days.*
OVERNIGHT AND SECOND DAY SHIPPING is available for an additional charge. These are considered Priority Orders and must be placed before 1pm Eastern Standard Time (EST) to be processed on the same business day.*
SHIPPING CHARGES are based on package weight and delivery location. We cannot deliver shipments to P.O. Boxes or military installations.
* Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.
PAYMENT METHODS
Pratimawellness.com accepts the following credit cards: Visa, Mastercard and American Express. For security reasons, your billing name and address must match that of the credit card used for payment.
Pratimawellness.com cannot process any credit card with a billing address outside of the United States.
At this time, Pratimawellness.com cannot accept any credit gift cards. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.
SALES TAX
Pratimawellness.com is required by law to collect sales tax on orders shipped to New York.
PRATIMA Points
Purchases made on PRATIMA Skincare products are eligible for PRATIMA Points earnings on pratimaskincare.com. Herbal Supplements are not eligible towards PRATIMA Points earnings.
PRATIMA Points rewards can only be redeemed on pratimaskincare.com.
To receive PRATIMA Points on your order, please contact wellness@pratimawellness.com.